14-Day Returns & Refunds
At Trading Collective, we want you to feel comfortable ordering your next favourite robe. If the fit or feel is not right, you may request a return within 14 calendar days after delivery, subject to the conditions below and any rights provided by applicable law.
1. Request a return within 14 days
Email sarahtradingcollective@gmail.com within 14 calendar days of your order's delivery, including your order number, the item and size you wish to return, and a short reason. We will reply with return instructions and the return address. Please do not send items without first contacting us.
2. Return conditions
For a change-of-mind or fit return, your robe must be unworn beyond trying it on for fit, unwashed, undamaged and returned with its original tags and matching belt. Please pack it securely, preferably using the original packaging. Items with odours, stains, pet hair, washing damage or missing parts may not qualify for a change-of-mind refund.
Once a return is authorized, please ship the item within 14 calendar days of receiving the return instructions, unless applicable law provides a different period.
3. Return shipping
For change-of-mind or size-related returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service; retain your receipt until the return is confirmed. If we shipped an incorrect item or the item arrives defective or damaged, contact us with photos so we can arrange an appropriate remedy, including return shipping where required.
4. Refunds
After your return arrives, we will inspect it and notify you of the decision. Approved refunds will be sent to your original payment method. We aim to issue an approved refund within 10 business days after receiving and assessing the return; your bank or card provider may take additional time to post it. Original paid shipping charges and import duties may not be refundable on change-of-mind returns except where required by law. We do not charge a restocking fee for approved standard returns.
5. Exchanges and sizes
Trading Collective editions are limited releases, so replacement sizes may be unavailable. If you want a different size, contact us promptly. We cannot guarantee an exchange or reserve a replacement until availability is confirmed. If an exchange cannot be arranged, you can follow the return process and place a new order if stock remains.
6. Wrong, damaged or defective items
If your order is incorrect, arrives damaged or has a defect, contact us as soon as practical at sarahtradingcollective@gmail.com, ideally with your order number and photographs. We will review the issue and offer the repair, replacement, refund or other remedy required by applicable consumer law. The 14-day voluntary change-of-mind window does not limit your statutory rights for faulty or misdescribed goods.
7. International orders
International customers should contact us before sending returns to confirm the appropriate return destination. Customers are normally responsible for change-of-mind return postage and any customs documentation or costs associated with return shipping, except where law requires otherwise. Import charges assessed by local customs authorities are generally outside our control.
8. Questions
Email sarahtradingcollective@gmail.com. These terms supplement—not replace—consumer rights that cannot legally be waived in your country, state or province.