Frequently Asked Questions
All about the Trading Collective Market Series 001. From our 350 GSM ultra-plush robes to sizing, worldwide shipping and care, find your answers below. You can also explore our Size & Fit Guide and 14-Day Returns Policy.
What makes Trading Collective robes different?
Trading Collective brings market culture into everyday comfort. Our Market Series 001 robes combine an ultra-plush feel, distinctive exchange-inspired embroidery and a relaxed wrap design made for time at home—whether you are following the opening bell or winding down after the close.
Which editions can I choose from?
Choose New York — Midnight Blue, Seoul — Charcoal or Tokyo — Jet Black. All three share the same signature fit and fabric weight, with colour and embroidered detailing that make each edition distinctive.
How warm are the robes?
Each Trading Collective robe uses 350 GSM ultra-plush material, rated in our medium-warmth tier. It provides solid everyday warmth for most home temperatures—cozy and substantial without being positioned as an extreme-cold garment.
What does 350 GSM mean?
GSM stands for grams per square metre, a measure of fabric weight. At 350 GSM, our robes offer a substantial, plush hand-feel suited to everyday indoor lounging and home-trading sessions.
What sizes do you carry?
Every edition comes in S, M, L and XL. The adjustable belt lets you customize how snugly the robe wraps at the waist. See our Size & Fit Guide for help choosing.
How do I find my size?
Use height as a starting point: S: 5'0"–5'5" (152–165 cm); M: 5'5"–5'9" (165–175 cm); L: 5'9"–6'1" (175–185 cm); XL: 6'1"–6'5" (185–196 cm). Your build and preferred robe length also matter. If you are between sizes or prefer a roomier feel, consider sizing up.
Is the fit relaxed?
Yes. Trading Collective robes have a relaxed wrap silhouette, a soft shawl collar and an adjustable tie belt. Choose the size that suits your height, build and preferred amount of coverage.
How should I wash my robe?
Always follow the sewn-in care label. For machine-washable robes, we recommend turning the robe inside out, washing on a gentle cold cycle (30°C / 86°F or below) with similar colours and mild detergent, and avoiding bleach or high heat. Washing the belt separately can help prevent tangling.
Can I tumble dry my robe?
Air drying is recommended where permitted by the garment label to help maintain the plush feel and embroidered details. Tumble dry on low only if the care label permits it. Avoid ironing directly over the fabric or embroidery.
How do I keep the robe soft?
Use a gentle wash, avoid overloading the machine and let the robe dry fully before storing it. Hang it between wears and keep rough fasteners away from the plush fabric. The care label should always guide your cleaning routine.
Are the robes limited edition?
Yes. Market Series 001 is a limited-quantity release across our three market editions. Quantities vary by size, so choose your preferred edition and size while they are available.
Will sold-out sizes be restocked?
Restocks are not guaranteed for a limited drop. If the edition and size you want are available, we recommend ordering rather than counting on a future restock.
How much does each robe cost?
Each robe is $169 USD, regardless of edition or size. Applicable taxes and international import charges are separate where required.
Can I order more than one edition?
Absolutely. You can add different editions and sizes to the same order. New York, Seoul and Tokyo make a striking collection together.
Do you ship worldwide?
Yes—we offer worldwide shipping. Standard delivery is free in Canada and the United States. For other international destinations, standard shipping is a flat $20 USD per order. Delivery availability for your specific address is confirmed during checkout.
Are customs duties and taxes included?
Import duties, local taxes and customs charges may apply to international orders depending on the destination. These charges are separate from our $20 USD international shipping fee unless checkout states otherwise.
How long does delivery take?
Shipping transit times depend on your location and the carrier. We will email you order and shipping updates, including tracking information when available. If you have a delivery question, our customer service team is happy to assist.
What is your return policy?
We offer 14-day returns. Contact us within 14 calendar days of delivery to request a return. For a change-of-mind or sizing return, the robe should be unworn beyond trying it on, unwashed and returned with its original tags and belt. Please review our 14-Day Returns & Refunds Policy for return shipping, refunds and exchanges.
What if I receive a damaged or incorrect robe?
Sarah, our Quality Manager and Customer Service Representative, is here to help. Email sarahtradingcollective@gmail.com with your order number, a description of the issue and photos if possible. Sarah will review your case and help arrange the appropriate resolution.
Can I exchange my robe for another size?
Contact us as soon as possible at sarahtradingcollective@gmail.com. Exchanges depend on available stock in our limited release. Our returns policy explains your options.
Are the colours exactly as shown?
Yes—the robes come in the colours described: New York in Midnight Blue, Seoul in Charcoal and Tokyo in Jet Black. Colours may look slightly different on individual screens or under different lighting conditions.
How do I contact Trading Collective?
Email sarahtradingcollective@gmail.com. Sarah, our Quality Manager and Customer Service Representative, can assist with product questions, sizing, orders and after-sales support.